Dedicated UK Tech Support / Maintenance Teams, Manchester

At Pixel, we keep your software systems and applications monitored, secure, up-to-date and scalable via account manager-led, developer handled, dedicated support teams. From simple amends to protecting against serious security breaches, we set and maintain the standards required of the biggest brands and businesses.

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Proactive Account Manager-Led Website, App and Software Support

Rapid Response Times

If something goes wrong, you need a fast turnaround. We provide efficient issue resolution through our prioritised support tiers, with response times aligned to your needs and the severity of the problem. Whether it’s a technical fault or unexpected complication, we act fast to reduce downtime and get things back on track.

Tracked Ticketing System

With our robust ticketing and queuing system, nothing goes unnoticed. Requests are directly fed into our team of experienced account managers and developers who keep you updated at all times. You’ll get a clear view from start to finish of where your request is, what’s happening, and when it will be resolved.

Personal Account Manager

With a dedicated account manager handling every request, you’ll always have a real person in your corner. They understand your business, project, and priorities, providing a consistent point of contact whenever you need it. No chatbots or endless handovers to deal with, we’re here to keep a close eye on everything so you don’t have to.

Regular Secure Backups

Protect your website, app, and business-critical data with regular, comprehensive backups. Should something go wrong, you’ll always have a clean, recent version for added peace of mind and means you’ll never have to start from scratch if the worst case scenario happens. Think of it as another layer of protection for your digital investment.

Dedicated Premium Hosting

We offer complete cloud hosting management, including Amazon Web servers, designed around your specific business demands. With continuous monitoring, security patches, and performance optimisation handled for you, your business is able to stay secure, fast, and stable, even during peak trading times.

Tailored Software Support

There is no one-size-fits-all package when it comes to support. Whether you need occasional fixes, technical guidance, or ongoing maintenance, we build a monthly retainer that works for your platform, priorities, and budget to give you the right level of support you need.

Water Direct

Strategy
Web Design
Web Development

A bespoke business intelligence platform connecting live tanker operations, incident management and advanced reporting for internal teams and clients.

Water Direct is a leading UK provider of alternative and emergency water supply solutions, supporting utilities, commercial organisations and public-sector customers nationwide.

The Challenge

Managing emergency water supply often involves coordinating vehicles, monitoring live incidents and processing large volumes of operational information. Water Direct needed a centralised intelligence platform to connect to live pump tanker data with wider business systems, giving internal teams and customers secure access to clear dashboards, actionable insights and detailed reports.

Our Strategy

We developed a bespoke business intelligence platform integrating live data from pump tankers on active jobs. Custom dashboards, advanced data processing and analytical tools turn complex operational activity into actionable insights, incident reports and historical analysis. The platform was designed to support operations, sales and client teams, while Microsoft Entra integration provides secure authentication and controlled access to sensitive commercial information.

Key Features

Bespoke BI platform
Custom dashboards and data visualisation
Live pump tanker integration
Real-time operational reporting
Data processing and analysis
Incident monitoring and reporting
Automated report generation
Tailored operations, sales and client dashboards
Microsoft Entra security and access controls
Scalable architecture and ongoing support

The Result

A scalable enterprise software solution that transforms complex operational data into actionable insights, improving visibility across ongoing and historical incidents. By bringing everything into one place, we’ve equipped teams and customers with the clarity to make faster, better-informed decisions and strengthened the technology behind critical water supply operations across the UK.

PlayMaker

Strategy
Web Design
Web Development

A bespoke sports advertising platform that brings clubs, brands, competitions and commercial partnerships together.

SPORTFIVE is a leading global sports marketing agency, connecting brands, clubs and rights holders through sponsorship, media rights and commercial partnerships.

The Challenge

Coordinating stadium advertising across multiple clubs, leagues, competitions and commercial partners created enormous operational complexity. SPORTFIVE needed a centralised platform to manage advertising rights, inventory, fixtures and campaign delivery across the majority of Premier League and numerous EFL stadiums at scale, with the flexibility to support international expansion.

Our Strategy

We designed and developed Playmaker, a bespoke sports advertising platform that connects clubs, brands, competitions and commercial partners within one digital ecosystem. By centralising advertising rights, automating campaign workflows and coordinating stadium-specific requirements, the platform simplifies complex operations across English football. Ongoing development introduces intelligent automation and AI-powered functionality, supporting SPORTFIVE’s expansion into European markets, including Germany and Spain.

Key Features

Bespoke enterprise platform development
Multi-club and league management
Centralised advertising rights management
Sponsorship inventory and campaign coordination
Fixture-based advertising campaign scheduling
Stadium-specific advertising format management
Automated creative asset distribution
Campaign approval workflow automation
AI-powered media analysis tools
Real-time campaign delivery reporting

The Result

Playmaker supports advertising operations across the majority of Premier League stadiums and an extensive EFL club network. Designed and developed by Pixel, the platform centralises complex commercial relationships and campaign delivery, helping SPORTFIVE coordinate high-value sponsorships and connect brands with millions of football fans.

Don’t take our word for it..

We had a fantastic experience working with the Pixel team on developing our new website. As a family-run business, it was important that our website reflected our heritage whilst bringing our brand into the modern digital world. We’re extremely pleased with the final result and would highly recommend their services to anyone looking to build or improve their online presence.

Laksh ManjaniaHead of Operations - Sanjeev Jewellers

My experience of working with Pixel has been exemplary from start to finish. One of the most impressive aspects of working with Pixel was the ability to immediately understand my needs. This was particularly remarkable given the complexity of the project. As the new portal has evolved, new features have been introduced, including an AI element. Adding this was quite effortless and will improve the final product incrementally.

John GoldhillManaging Director - Pharma Information & Reports Ltd