Website, App & Tech Support and Maintenance, Manchester

At Pixel, we keep your software systems and applications monitored, secure, up-to-date and scalable via account manager-led, developer-handled, maintenance and support teams. From simple amends to protecting against serious security breaches, we set and maintain the standards required of the biggest brands and businesses.

Our Latest Projects

Football Stadium

PlayMaker

  • Strategy
  • Web Design
  • Web Development

A bespoke sports advertising platform that brings clubs, brands, competitions and commercial partnerships together.

Sanjeev Jewellary Cover

Sanjeev Jewellery

  • Strategy
  • Web Design
  • eCommerce
  • SEO & Social Media Advertising

Transforming and marketing a heritage jewellery business with a bespoke eCommerce experience, live gold pricing and seamless supplier integrations.

Proactive Account Manager-Led Maintenance and Support Services

What we do

Rapid Response Times

If something goes wrong, you need a fast turnaround. We provide efficient issue resolution through our prioritised maintenance and support tiers, with response times aligned to your needs and the severity of the problem. Whether it’s a technical fault or unexpected complication, we act fast to reduce downtime and get things back on track.

rapid response

Tracked Ticketing System

With our robust ticketing and queuing system, nothing goes unnoticed. Requests are directly fed into our team of experienced account managers and developers who keep you updated at all times. You’ll get a clear view from start to finish of where your request is, what’s happening, and when it will be resolved.

Pixel Jira Ticketing System

Personal Account Manager

Our app and website maintenance and support services are led by a dedicated account manager handling every request, so you’ll always have a real person in your corner. They understand your business, project, and priorities, providing a consistent point of contact whenever you need it. No chatbots or endless handovers to deal with, we’re here to keep a close eye on everything so you don’t have to.

accounts manager

Regular Secure Backups

Protect your website, app, and business-critical data with regular, comprehensive backups. Should something go wrong, you’ll always have a clean, recent version for added peace of mind, so you’ll never have to start from scratch if the worst case scenario happens. Think of it as another layer of protection for your digital investment.

backup

Dedicated Premium Hosting

We offer complete cloud hosting management, including Amazon Web Servers, designed around your specific business demands. With continuous monitoring, security patches, and performance optimisation handled for you, your business is able to stay secure, fast, and stable, even during peak trading times.

Pixel Hosting Dashboard

Tailored Software Support

There is no one-size-fits-all package when it comes to support. Whether you need occasional fixes, technical guidance, or ongoing maintenance, we build a monthly retainer that works for your platform, priorities, and budget to give you the right level of support you need.

Pixel Tailored Software Support

Here’s 4 simple ways to engage with us

Request a Call Back

Leave us a few details and one of our team will give you a call within one working day to chat about your project.

Let’s Talk

Submit a Brief

Got a project in mind? Our quick form covers the essentials. Fill it in when it suits you and we'll take it from there.

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Give us a Call

Give our friendly team a call on 0161 850 2210, or drop us a line at hello@builtbypixel.com and let's talk through your ideas.


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Chat on WhatsApp

Got an idea or a project in mind? Drop us a WhatsApp with a few details and we'll get the conversation started.


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A few More Projects

Parfetts Retailer Website

Parfetts Retailer Website

  • Strategy
  • Branding
  • Mobile App Development
  • eCommerce

A sophisticated wholesale eCommerce platform, streamlining complex ordering processes and generating over £230m in annual online sales.

LT-main-image

London Treasury

  • Web Design
  • Web Development
  • Content Management System

A professional corporate website simplifying complex financial services and investment information for public sector organisations and stakeholders.

Don’t take our word for it..

We had a fantastic experience working with the Pixel team on developing our new website. As a family-run business, it was important that our website reflected our heritage whilst bringing our brand into the modern digital world. We’re extremely pleased with the final result and would highly recommend their services to anyone looking to build or improve their online presence.
Laksh ManjaniaHead of Operations - Sanjeev Jewellers
My experience of working with Pixel has been exemplary from start to finish. One of the most impressive aspects of working with Pixel was the ability to immediately understand my needs. This was particularly remarkable given the complexity of the project. As the new portal has evolved, new features have been introduced, including an AI element. Adding this was quite effortless and will improve the final product incrementally.
John GoldhillManaging Director - Pharma Information & Reports Ltd